Privacy policy

1. Introduction

At Modern Habitat Interior Group ("Modern Habitat", "we", "our", or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your data across all our platforms — including our website, enquiry forms, and customer interactions.

This policy applies to all visitors, prospects, customers, and partners interacting with modernhabitat.in or any subdomains, tools, or forms managed by us.

2. Data We Collect

We collect only the information necessary to provide high-quality service and relevant communication.

a. Information You Provide Voluntarily

• Name, phone number, email address, location

• Project-related inputs: property type, size (2BHK, 3BHK, etc.), budget range, timeline

• Communication content via WhatsApp, forms, or email

b. Information We Collect Automatically

• IP address, browser type, device information, referral URLs

• Behavioral data such as session time, clickstreams, scroll depth

• Location data (general) for regional service customization

c. Cookies & Tracking

We use cookies and similar technologies (such as pixel tags and session storage) to enhance functionality and improve user experience. You may disable cookies via browser settings, but it may affect certain features.

3. How We Use Your Data

We use your information strictly for:

• Providing personalized interior design estimates

• Scheduling consultations and follow-ups

• Improving website content and UX via analytics

• Sending project updates, offers, or newsletters (with opt-out)

• Complying with legal obligations and internal audit processes

We do not sell, rent, or share your data with third-party advertisers. Ever.

4. Legal Basis for Processing (GDPR-Aligned)

We process personal data based on one or more of the following legal bases:

• Consent: When you voluntarily fill out our forms

• Contractual necessity: To fulfill service-related requests

• Legitimate interests: To improve services and prevent fraud

• Compliance: To meet legal or regulatory requirements

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Data not associated with active clients may be purged after 24 months unless requested otherwise.

6. Data Security

We implement industry-standard security protocols, including:

• End-to-end encryption of form submissions

• Restricted access on a need-to-know basis

• Encrypted cloud data storage (AWS, Google Cloud, etc.)

• Periodic vulnerability audits

7. Your Rights

As a user, you have the following rights (as applicable under global laws such as GDPR, Indian DPDPA, CCPA):

• Access: Know what data we store about you

• Correction: Request corrections to incomplete or inaccurate data

• Erasure: Request deletion of your data ("Right to be forgotten")

• Restrict Processing: Limit how your data is used

• Data Portability: Request a structured export of your data

• Withdraw Consent: Opt out at any time from communications

You may exercise your rights by emailing us at: info@modernhabitat.in

8. Data Sharing & Third Parties

We may share limited data with:

• CRM or email tools (e.g., Mailchimp, HubSpot) for communication

• Payment processors (Razorpay, Stripe, etc.) for billing

• Legal or compliance agencies, only under legal obligations

All third parties are bound by strict data processing agreements.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If notified, we will promptly delete such data.

10. International Data Transfers

If you are accessing our services from outside India, please note that your data may be transferred, stored, and processed in India where our servers are located. We take appropriate safeguards to ensure your data remains protected.

11. Policy Updates

This Privacy Policy may be updated periodically. The “Last Updated” date at the top will reflect the latest revision. You are encouraged to review it regularly.

12. Data Protection Contact

For questions, concerns, or data requests, contact our Data Protection Officer:

Name: Modern Habitat
Email: info@modernhabitat.in
Address: Maharashtra 421301, India

13. Grievance Redressal (India Specific)

In compliance with Rule 5(9) of the IT Rules 2011, users in India may raise any concerns by contacting our Grievance Officer:

Grievance Office: Modern Habitat
Email: info@modernhabitat.in
Response Time: Within 15 working days